Is TigerDirect Legit? (Review)

Are you considering purchasing from TigerDirect? Potential customers may be concerned about the legitimacy of this business, and rightly so. Can you trust them to deliver on their promises?

Yes, TigerDirect is a reputable and trustworthy website that is safe to buy from. TigerDirect has been in business for over 20 years and is one of the US’s largest online computer hardware and consumer electronics retailers.

They offer a wide range of products at competitive prices and have a strong reputation for excellent customer service.

In addition, TigerDirect is a legitimate SSL-secured site, which means that your personal and financial information is safe and secure.

A Detailed Explanation: Who is TigerDirect?

TigerDirect is an online-only store that offers a wide variety of products, including desktop computers, laptops, netbooks, tablets, smartphones, monitors, HDTVs, digital cameras, printers and ink cartridges, software, and PC gaming hardware.

The company also sells various components and accessories for computers and consumer electronics, including motherboards, CPUs, memory modules, hard drives, optical drives, cases, and power supplies.

TigerDirect has a digital catalog that features over 400,000 products, and it also offers a variety of services and solutions. For example, the company’s experienced staff members can help customers buy a new computer.

One of TigerDirect’s distinguishing features is its “Scratch and Dent” section, which offers discounted products that may have minor cosmetic damage. This section can be a great way to save money on electronics and computer hardware.

They also sell new, nearly new, and certified refurbished tech similar to another legit store, Newegg.

The store offers various services, including computer repair, custom-built PCs, and recycling for old electronics.

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Overall, TigerDirect is a great place to shop for computers and electronics. Its vast selection of products and services, combined with its competitive prices, make it a popular destination for consumers.

Is TigerDirect Still in Business?

TigerDirect’s website was re-launched on February 15, 2016. It now offers a variety of technology products and services through its new website, which is called

The company has maintained a robust B2B customer base and has been working on a marketing strategy to attract new customers.

On November 22, 2019, the company’s Canadian subsidiary officially closed its operations. The page on noted that the company would no longer accept new orders. It also stated that all outstanding orders would be honored.

Today, they offer a full array of technology products and services to businesses and consumers on

TigerDirect is dedicated to excellent customer service and only partners with manufacturers who uphold these values.

Where is TigerDirect Located?

TigerDirect has no physical stores but ships its products from its warehouse facility in Millington, Tennessee. In addition, it has a network of suppliers worldwide that can deliver the products to its customers.

Since going online only, they have been able to share its exclusive deals with customers across the United States, from small businesses to creative professionals and PC gamers.

Whether you are looking for a new device for your business or want the latest gaming console for recreational fun, this website is there to provide you with competitive prices and good customer service.

Is TigerDirect Refurbished Only?

TigerDirect offers both refurbished and new products but is more widely known for its refurbished electronics section called TigerDirect Reboot.

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With a wide variety of products, including laptops, monitors, and desktop computers, TigerDirect Reboot is a well-stocked source for certified refurbished electronics.

It offers a 100% money-back guarantee on all of its purchases. It’s also dedicated to providing its customers great deals on top brands such as Dell, HP, and Samsung.

What is the TigerDirect Return Policy?

Non-damaged products can be returned within 30 days of the purchase for either a credit or exchange. This includes all non-defective items subject to the manufacturer’s return policy.

If you accepted a damaged delivery, you must report it to the carrier and TigerDirect immediately. You must also save all the goods inside, and the original box and packing it arrived in.

Customer service can process your return or exchange if you report the damage within seven days.

Software returns are different: 

  • It cannot be returned if you have opened the software or if it is an electronic download.
  • If you have yet to open the software and it is within seven days of the time you received it, then you can return it minus the original shipping costs.
  • If the software is defective, you can return it within seven days of the invoice date for a new copy of the same title.

How Do I Get in Touch with Customer Service?

To contact TigerDirect customer service, call 1-888-278-4437 or visit the dedicated CS page to check the order status, view the returns process, and cancel an order.

Most options will lead you to a form to fill in. This form asks for personal information such as your name, email, and phone number so that customer service can get back to you.

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Remember to add your order number if you have one. You can also check the FAQ page for answers to common questions about products and services.

In the message section, you will be able to describe the nature of your inquiry or complaint briefly. Once you click submit, a customer service representative will get back to you as soon as possible.

TigerDirect is the Real Deal!

Now that you know TigerDirect is a legitimate and trustworthy website, you can feel confident purchasing from them. They offer a wide variety of products at competitive prices and have a strong reputation for excellent customer service. 

Even better than some of the biggest online stores like Microsoft which seem to be plagued with supply issues.

Check out their clearance section for great deals on discontinued or last-season products. And remember to use a coupon code to save even more money on your purchase.

Promo codes can be found on websites like, RetailMeNot, and Slickdeals. With a little effort, you can find a code that will give you a great discount on your next purchase from TigerDirect.