Why is My Microsoft Order Pending – What’s Wrong?

When you try to place an order with Microsoft, sometimes you may see a pending message. What are the implications of this, and is there anything that can b done to fix the issue?

A pending message means your order is being processed when ordering from Microsoft. The delay after payment is usually due to the item being processed or the product being temporarily out of stock and awaiting replenishment.

If you see a pending message for your Microsoft order, don’t worry!

In most cases, your order is slightly delayed and will be on its way soon. If you have any questions about your order though, don’t hesitate to reach out to Microsoft customer service for help.

How Long Do Pending Orders Take on Microsoft?

Generally, you can expect your pending order to be processed within 48 hours. But as many items are sent directly from China, it can take at least five days for an order to change from pending to shipped.

The current situation of Chinese shipments being delayed has caused this.

With the pandemic still affecting the supply chain, many factories and shipments have been delayed due to lockdowns and other global events, such as the war in Ukraine and general chip shortages.

However, if your order takes longer than this to process, it’s worth checking in with customer service.

They may be able to give you a more accurate estimate of when your order will ship, but there are some things you can do to help ensure a quick turnaround on your order

  1. Ensure all your information is complete and accurate when placing your order. This includes your name, address, and contact information.
  2. Check the Microsoft forum for recent threads about product shipping delays. People will complain, and you can sort posts by date and the latest from genuine customers.
  3. Are you buying a new product that’s just been released? These can often sell out fast, and the warehouse may be waiting for replacement stock.
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How Do I Fix Microsoft Pending?

There is not much you can do to fix the pending order message that can speed up the delivery of your Microsoft purchase.

You can check the order status and tracking information on the site, but in most cases, you must wait for your product to be processed and shipped.

For peace of mind, we recommend you call the North American number 1-877-696-7786; they can help you with the status of an order.

What if My Order Never Processes?

If your order never processes and it’s been more than a few days, there may be an issue with your payment method. First, check to make sure that the card you used to pay for your order has enough funds to cover the cost of the item.

If your card was declined, try using a different payment method such as PayPal, Visa, Amex, Mastercard, or PayPal. If you’re still having trouble, contact Microsoft customer service for assistance.

There could also be a security lock on your payment card; this is common around busy periods like Christmas or Black Friday. In this case, you will need to contact your bank or credit card provider to unlock the card for online purchases.

It’s also possible that the item you ordered is no longer available or in stock. In this case, you will need to wait for the product to be restocked before your order can be processed.

You can view all the different payment methods by logging into your account and accessing the MS payments page.

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How Do I Cancel a Pending Order on Microsoft?

You can cancel an order or pre-order from Microsoft Store before it’s charged or shipped. To do so, go to your Order history and look for the item you want to cancel.

You can also request a refund or exchange if you don’t see this option; you have already been charged for the item.

After you receive an email confirming that the order has been canceled, check your inbox for a confirmation email.

If you don’t see the email in your inbox after a couple of minutes, it might be because it’s been delivered to the junk mail or spam folder.

You can also cancel an order or pre-order from the Microsoft Store by following these steps:

  1. Go to your Order history.
  2. Look for the item that you want to cancel.
  3. Then, click the button that says “cancel.”
  4. You should have received an email confirming that the order was canceled.

How Do I Contact Microsoft Customer Support?

Depending on the issue, Microsoft offers a few different ways for customers to contact support. Customers can get help through phone or email.

Support is available on the Microsoft website for customers who have product-related questions.

Visit the Store support web page for more information.

Final Thoughts

You’ve read about the various reasons your Microsoft order may be pending and what you can do to help ensure a quick turnaround.

We hope this article has helped answer some of your questions and provided insight into the current climate of product shipping delays.

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If you still have any questions, visit the MS support forums. The platform is full of real customers who may have gone through a similar situation. 

Volunteers man the forums and often provide helpful tips and advice.