Is Salesforce SaaS or PaaS? (Answered!)

Is Salesforce SaaS or PaaS? After all, it’s a frequently asked question, given that Salesforce is one of the world’s leading CRM platforms. Here, we help you understand the classification of Salesforce and introduce you to the different cloud service models available to clients.

There are three cloud service models in Salesforce – SaaS, PaaS, and IaaS so Salesforce can be both SaaS and PaaS. Salesforce SaaS provides you access to an application deployed on a server.

At the same time, Salesforce PaaS offers a computing platform model with its operating system, programming language, and web server. 

Still, trying to figure out the differences between SaaS and PaaS and what it means for Salesforce? Read on to learn what you need to know.

What’s the difference between SaaS and PaaS in Salesforce?

When you opt for Salesforce as Software as a Service (SaaS), you don’t need to worry about its installation, maintenance, or coding, and you can typically run the program from your browser.

It is updated and maintained externally; you can access and use the platform to conduct your business.

Conversely, opting for a Platform as a Service (PaaS) offers computing platforms that contain an operating system, coding, database, and web server.

Developers typically use it as opposed to end users. You can use the lists below to compare some key differences between SaaS and PaaS Salesforce: 

SaaS Salesforce

  • Used by end users that integrates well with platforms like Tableau.
  • No need for the user to know about technicalities or coding – this is handled by the provider.
  • Popular between consumer and company (file sharing, email, etc.).
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PaaS Salesforce

  • Used by developers.
  • The developer needs to know how to make changes to the software and has access to run deployment and development tools relevant to the application.
  • Popular between developer and client for the creation of apps and scripts.

Which is Better – SaaS or PaaS Salesforce?

It’s not a case of which is better – SaaS or PaaS – it’s more a case of which cloud service model best suits your operations.

SaaS solutions are suitable for companies who want a complete solution without worrying about the backend, even though there’s little flexibility in coding and deployment.

On the other hand, PaaS is a better option for companies looking for editing capabilities for app or script creation.

As such, both SaaS and PaaS Salesforce can benefit your company, but knowing the program best suits your needs is essential.

It would help if you also were mindful that every deployment of Salesforce must adhere to predefined standards, meaning it’s crucial that you pick the best option for your team.

What about IaaS in Salesforce?

In addition to offering SaaS and PaaS cloud service models, Salesforce is also available as an IaaS model.

IaaS – Infrastructure as Service – includes virtual machines, file-based storage, firewalls such as CISCO, load balancers, IP addresses, and other valuable resources.

Essentially, IaaS platforms are self-service models that enable users to purchase cloud-based services based on consumption rather than necessitating the purchase of hardware outright. In this sense, it works like utility billing, and you can pay for your use.

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As such, you need to consider which of the three options – SaaS, PaaS, or IaaS – is more beneficial for your business, regarding the pros and cons of each, before coming to a decision.

Is Salesforce a CRM?

Yes – Salesforce is one of the world’s leading customer relationship management platforms(CRM). Many acronyms are associated with Salesforce, meaning that things can get confusing if you cannot differentiate between them!

Inherently, a CRM platform enables you to bring all your company’s relationships and partnerships into one place, improving efficiency and communication within your business and enhancing customer relationships.

Whether you opt for SaaS, PaaS, or IaaS, Salesforce remains a CRM platform, and your choice will dictate the form in which it benefits your business, using the parameters above as your guide.

Is Salesforce the Best CRM (for SaaS and PaaS)?

As the world’s first SaaS platform, many regard Salesforce as the leading CRM in the world.

After all, it is trusted by many of the biggest companies in the world and has grown and expanded to serve the varying needs of companies in various industries.

As mentioned, Salesforce is now available as SaaS, PaaS, and IaaS, depending on your company’s complex needs and operational requirements. Every business can opt for a Salesforce cloud service model to suit their needs.

So, when it comes to signing up for the best CRM for your business, it’s hard to go wrong with Salesforce, provided that you ascertain the ideal cloud model for your business operations.


The simple answer is that it can be both when answering the question – is Salesforce SaaS or PaaS?

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This is because Salesforce has three service models available for clients, including SaaS, PaaS, and IaaS, with different characteristics and functions to help you run your company.

The most important thing is to consider the characteristics and functionality that you’re looking for in a CRM to ensure that you have a solution that serves the interests of your business.